Navigating your hospitality success
Hospitality training for independent restaurants, pubs, cafés and hotels across the West Midlands — from leadership and customer service to WSET wine and cocktail development.
Solutions only please, no jargon
I'm a hospitality consultant helping independent venues across the West Midlands train stronger teams — from front-of-house leadership to the technical skills that actually lift guest experience: wine service, cocktail development, barista standards, and more.
I started Lighthouse Hospitality because too many venues either skip training altogether or bolt on a generic course that doesn't fit hospitality at all. If your team needs leadership, sharper service skills, or both, that's what I do — and I bring the full range, not just one slice of it.
Why training, why me
Before consulting, I worked across restaurants, bars and boutique hotels — WSET wine and barista training, cocktail development, menu writing, stock control, and every flavour of hospitality chaos in between. That hands-on background means the training isn't theoretical. It's built from shifts that actually went wrong, and what fixed them.
Our core services
The Floor-to-Leader Programme
A structured leadership development programme that takes your best team members — the ones you already trust — and gives them the tools to actually lead: managing a service, handling conflict, running a rota, coaching a junior member of staff.
Built for independent venues who can't afford six months of a manager finding their feet the hard way.
Delivered as a structured programme , on-site, built around your actual venue and team.
Onboarding support
Assistance in developing effective onboarding processes to integrate new hires seamlessly and maximise their potential from day one.
Workforce planning
Strategic planning to optimise your staffing levels and ensure you have the right number of skilled employees at all times.
Operational structure
Streamlining your business operations for maximum efficiency and productivity. We analyse and refine workflows for optimal performance.
Interim management
Providing experienced temporary leadership to fill critical gaps, manage special projects, or guide through periods of change.
Compliance assurance
Comprehensive hospitality compliance support across the West Midlands, ensuring your restaurant, bar, café, pub, or hotel meets all EHO, food safety, health & safety, and licensing regulations. Protect your reputation, avoid penalties, and maintain high operational standards.
Training & development
Wine, cocktail & drinks training
Hands-on, credentialed training for front-of-house and bar teams:
- WSET wine training — from foundation-level knowledge to confident, sales-driving wine service
- Cocktail development — building and refining a menu, technique training, and service standards
- Barista training — consistency and quality behind the coffee machine
This is craft-skills training delivered by someone who's built these programmes on the floor, not from a textbook — ideal for venues wanting to lift their drinks offer or get a new team confidently up to standard fast.
Training programmes designed to enhance your team's customer service skills, leading to higher guest satisfaction and loyalty.
Compliance & operational training
Health & safety compliance training Specialist auditing and training ensuring full compliance with food safety, allergen management, workplace safety, and licensing regulations across the West Midlands.
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Terri has been a brilliant support to us at one of our more remote sites. She has built a great relationship with the team and helped give them renewed confidence through her training, guidance and development support, in a short space of time. Her involvement has also brought greater stability to the team, and her honest, constructive feedback has been invaluable in helping us identify how the site can improve and move forward. We have been so pleased with the impact she has made that we are continuing to use her services, and I would happily recommend her to others.
Sam Watson
Amazing service, helped out get us back on track.
Clyde Nash
"I can't say enough about the outstanding service I received from your company. Their team went above and beyond to meet our needs and exceeded our expectations."
Oliver Hartman