Hospitality Training Midlands & UK | Lighthouse Hospitality
Hospitality training for restaurants, pubs and hotels across the Midlands
Lighthouse Hospitality trains restaurant teams to deliver better service and lead better shifts. Every course is built for your venue, using your menu, your guest reviews and your service steps. We deliver in person across the Midlands and support restaurant groups across the UK with train-the-trainer courses and ready-to-use training materials.
Front of house workshop-Sutton Coldfield
Our training courses
- Leading the Service – a one-day course for restaurant supervisors and managers.
- Front of House training day – a hands-on, activity-packed day on steps of service, upselling and complaint handling.
- Train the Trainer – a half-day course so your own managers can deliver the training again and again.
- Drinks & specialist training – WSET wine, cocktail, barista and health & safety training.
Not sure where to start? Book a guest journey assessment
Not sure where to start? Book a guest journey assessment
We visit as a guest, score every step of the experience and show you exactly where training will make the biggest difference.
Why restaurants choose Lighthouse Hospitality
- Built from real restaurant experience, not theory
- Bespoke to your venue – never off-the-shelf
- Practical games and activities that work for small groups
- Your team keeps the materials, so training carries on after we leave
Who we work with
Streamlining your business operations for maximum efficiency and productivity. We analyse and refine workflows for optimal performance.
Who we work with
Independent restaurants, pubs, cafés, bars and hotels, and restaurant groups of 3 to 30 sites, from Birmingham and Worcestershire to venues across the UK.
Terri has been a brilliant support to us at one of our more remote sites. She has built a great relationship with the team and helped give them renewed confidence through her training, guidance and development support, in a short space of time. Her involvement has also brought greater stability to the team, and her honest, constructive feedback has been invaluable in helping us identify how the site can improve and move forward. We have been so pleased with the impact she has made that we are continuing to use her services, and I would happily recommend her to others.
Sam Watson
Amazing service, helped out get us back on track.
Clyde Nash
"I can't say enough about the outstanding service I received from your company. Their team went above and beyond to meet our needs and exceeded our expectations."
Oliver Hartman